VIOOH Trading Management Application - Service Degradation - Unable to Create and Update Deals

Incident

May 28, 10:19am

VIOOH Trading Management Application - Service Degradation - Unable to Create and Update Deals

Status: closed

Start: May 28, 9:54am

End: May 28, 10:19am

Duration: 25 minutes

Affected Components:

VIOOH Trading Manager UI

Update

May 28, 9:54am

Incident Summary
VIOOH Operations is aware of an ongoing issue at this time impacting Media Owners from creating and updating programmatic deals, within the VIOOH Trading Manager application.

VIOOH teams are investigating this issue as a priority at this time.

Next Update
Thursday 28th May 10:30 UTC+1

Resolved

May 28, 10:19am

Incident Summary
Media Owners were unable to create and update programmatic deals, within the VIOOH Trading Manager application for a short time on Thursday 28th May 2026.

Impact start time: 09:11 UTC+1
Impact end time: 09:59 UTC+1

Incident Update
The underlying issue has been associated to a scheduled change activity within the VIOOH Trading Platform, that interrupted normal service unexpectedly. A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future.

We apologise for any inconvenience caused by this service interruption.