Current Status
Status Grid
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Apr 14
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| VIOOH Automation | |||||||||
| VIOOH Trading Manager UI | |||||||||
| VIOOH Trading Manager UI (CN) | |||||||||
| VIOOH Campaign Compliance Dashboard (CCD) | |||||||||
| VIOOH Campaign Compliance Portal (CCP4) | |||||||||
| VIOOH Client Campaign Portal (CCP) | |||||||||
| VIOOH API | |||||||||
| VIOOH Client Support Portal - Jira Software Management |
What's changing?
VIOOH will be conducting a change activity for the VIOOH Trading Manager application - Insight reporting, within the Non-Production and Production environments.
How does this affect me?
During this change activity, there could be a service interruption to the loading of reports and new data being presented to the VIOOH Trading Manager application - Insight report (Deal Health).
In addition, reporting widgets shown within the Deal Management section may be unavailable or show static data results throughout this period.
There will be no further impact on the VIOOH Trading Manager application, and no impact on any platform trading services.
When is it happening and how long is it expected to last?
This change activity is scheduled for Saturday, 14th April 2025
Start Time: 07:00 AM UTC+1
End Time: 07:30 AM UTC+1
Overall downtime period: Up to ~30 minutes
If you have any questions, please contact us via the VIOOH Client Support Portal.
What's changing?
We will be conducting a platform upgrade activity on the VIOOH Production environment. Due to the nature of the change a series of validation checks will be conducted that extends the change window duration.
How does this affect me?
Clients will be unable to access VIOOH application:
- VIOOH Trading Manager (TMUI)
Normal service will resume automatically once the change has completed, however VIOOH Operations advise all clients to not use the application between the date and times shown below.
When is it happening and how long is it expected to last?
The change activity is scheduled on Monday, 6th April 2026
- Change Start Time: 08:00 (UTC+1)
- Change End Time: 09:00 (UTC+1)
- Overall Estimated downtime: 1 hour
If you have any questions, please contact us via the VIOOH Client Support Portal.
Planned maintenance activity has been completed as per schedule.
We can ensure that the Applications will now be accessible as usual.
If you have any questions, please contact us via the VIOOH Client Support Portal.
Planned maintenance activity has been completed as per schedule.
We can ensure that the Applications will now be accessible as usual.
If you have any questions, please contact us via VIOOH Client Support Portal
We will be conducting a platform maintenance activity on the Production environment , which will include having to restart the VIOOH Gateway.
How does this affect me?
Clients may experience brief service interruptions, primarily impacting retrieving data within VIOOH applications, during the maintenance window. VIOOH applications & services that could be impacted for a short period of time:
- VIOOH Trading Manager (TMUI)
- VIOOH Automation (VA)
- VIOOH ADServer
When is it happening and how long is it expected to last?
The maintenance activity is scheduled on Tuesday, 24th March 2026,
Start time: 00:10 (UTC)
End time: 02:10 (UTC)
Estimated Downtime: <15 minutes
If you have any questions, please contact us via the VIOOH Client Support Portal
VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application.
Incident Resolution
Technical teams conducted a series of activities to restore full service.
From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored, bringing us back to normal operations.
VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application.
Incident Update
Technical teams have conducted a series of activities to restore full service.
From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored.
Performance and health monitoring will continue for the next 2 hours, with additional monitoring added to our cloud infrastructure to notify of any change in behaviour.
Next Actions
- VIOOH Operations are now undertaking a period of performance & health monitoring on key services and components.
Next Update: Wednesday 11th March 2026 17:30 UTC
VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application.
Incident Update
Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service.
Partial recovery for Content Management, which is loading again, intermittent service experience continues for Deal Management.
Actions are ongoing at this time to restore full service to the application as soon as possible.
Next Actions
- VIOOH technical teams are actively working on resolving this issue at this time.
- Following return to normal service, a period of performance & health monitoring will be be undertaken.
Next Update: Wednesday 11th March 2026 16:00 UTC
VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application.
Incident Update
Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service.
Partial recovery for Content Management, which is loading again.
Actions are ongoing at this time to restore full service to the application as soon as possible.
Next Actions
- VIOOH Technical Teams are actively working on resolving this issue at this time
- Following return to normal service, a period of performance & health monitoring will be be undertaken.
Next Update: Wednesday 11th March 2026 15:00 UTC
Incident Summary
VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application.
Incident Update
Technical teams are engaged on a bridge call at this time, conducting activities to troubleshoot the issue being experienced and restore full service.
Next Actions
- VIOOH Technical Teams are actively working on resolving this issue at this time
- Following return to normal service, a period of performance & health monitoring will be be undertaken.
Next Update: Wednesday 11th March 2026 14:00 UTC
Incident Summary
VIOOH Operations has detected an issue with loading the Campaign Management page within VIOOH Trading Manager
Next Actions
VIOOH Technical Teams are actively working on resolving this issue at this time
Next Update: Wednesday 11th March 13:00 UTC