Current Status
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| VIOOH Automation | |||||||||
| VIOOH Trading Manager UI | |||||||||
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| VIOOH Campaign Compliance Dashboard (CCD) | |||||||||
| VIOOH Campaign Compliance Portal (CCP4) | |||||||||
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| VIOOH Client Support Portal - Jira Software Management |
We will be conducting a platform maintenance activity on the Production environment.
How does this affect me?
Clients may experience brief service interruptions, primarily impacting retrieving data within VIOOH applications, during the maintenance window. VIOOH applications & services that could be impacted for a short period of time:
- VIOOH Trading Manager (TMUI)
- VIOOH Automation (VA)
- VIOOH Direct Sales Module (DSM)
There is no expected impact to programmatic trading, throughout the change activity.
When is it happening and how long is it expected to last?
The maintenance activity is scheduled on Thursday, 8th October 2026,
Start time: 01:00 PM (UTC+1)
End time: 02:00 PM (UTC+1)
If you have any questions, please contact us via the VIOOH Client Support Portal
The planned maintenance activity has been cancelled.
We will notify you once the activity is rescheduled.
If you have any questions, please contact us via VIOOH Client Support Portal
What's changing?
VIOOH will be conducting a change activity for the VIOOH Trading Manager application - Insight reporting, within the Non-Production and Production environments.
How does this affect me?
During this change activity, there could be a service interruption to the loading of reports and new data being presented to the VIOOH Trading Manager application - Insight Report (Deal Health).
In addition, reporting widgets shown within the Deal Management section may be unavailable or show static data results throughout this period.
There will be no further impact on the VIOOH Trading Manager application, and no impact on any platform trading services.
When is it happening and how long is it expected to last?
This change activity is scheduled for Tuesday, 29th September 2026
Start Time: 07:00 AM UTC+1
End Time: 07:30 AM UTC+1
Overall downtime period: Up to ~30 minutes
If you have any questions, please contact us via the VIOOH Client Support Portal.
Planned maintenance activity have been completed as per schedule.
We can ensure that the Applications will now be accessible as usual.
If you have any questions please contact us via VIOOH Client Support Portal
Incident Summary
VIOOH Operations was made aware at this users were unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services.
No errors were shown to users onscreen, the login attempt would fail and return to user the login screen again.
Incident Update
VIOOH Operations escalated this issue to JCDecaux Corp IT as a priority. Updates have been completed and full service has now been restored.
We apologise for the inconvenience caused throughout this incident.
Incident Summary
VIOOH Operations is aware at this time users unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services.
Incident Update
VIOOH Operations have escalated this issue to JCDecaux Corp IT as a priority, and we are working with teams now to allow us to restore normal service as soon as possible.
We apologise for the inconvenience caused by this incident.
Next update: Monday 14th September 2026 07:30 UTC+1.
Summary:
Certain users are currently unable to log in to VIOOH Trading Manager and VIOOH Automation when selecting the "Continue with JCDecaux" login option, which relies on Microsoft Single Sign-On for authentication. Login attempts made through the "Continue with Viooh.com" option, which relies on Google Single Sign-On, continue to function as expected.
Impact:
Users authenticating via the "Continue with JCDecaux" option are experiencing failed login attempts to VIOOH Trading Manager and VIOOH Automation. Users authenticating via "Continue with Viooh.com" are not affected.
Details:
Based on our initial investigation, this issue appears to be related to the Microsoft Single Sign-On authentication integration associated with JCDecaux accounts, rather than an issue with the VIOOH Trading Manager or VIOOH Automation platforms themselves.
Workaround:
For users who have the "Continue with Viooh.com" login option available on their account, this may be used as a temporary alternative while the issue is being investigated. This workaround is not available to all users, as not all accounts are configured with this login option.
Next Steps:
This issue has been escalated to the relevant technical team for further investigation into the Microsoft Single Sign-On authentication flow for JCDecaux accounts. We will continue to monitor the situation closely and will provide a further update as soon as additional information becomes available.
We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue.
Incident Summary
VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard.
The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service.
There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity.
We apologise for any inconvenience caused.
Incident Summary
VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard.
The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible.
There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity.
We apologise for any inconvenience caused.
Next Update: Friday 21st August 04:40 UTC+1