What's changing?
VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.8) to the Production environment.

How does this affect me?
During this time, the VIOOH Automation API will be temporarily unavailable.
Normal service will resume automatically once the upgrade is completed.

VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the Production environment, during the date and time outlined below.

When is it happening and how long is it expected to last?
The upgrade is scheduled for Monday, 13th July 2026:

Start time: 7:00 AM (UTC+1)
End time: 8:00 AM (UTC+1)
Estimated Downtime: ~60 minutes

If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing?

We will be conducting a platform upgrade activity on the VIOOH Production environment. 

Due to the nature of the change a series of validation checks will be conducted that extends the change window duration.

How does this affect me?

Clients will be unable to access VIOOH application:

• VIOOH Trading Manager (TMUI)

Normal service will resume automatically once the change has completed, however VIOOH Operations advise all clients to not use the application between the date and times shown below.

When is it happening and how long is it expected to last?

The change activity is scheduled on Sunday, 12th July 2026

• Change Start Time: 08:00  (UTC+1) 
• Change End Time: 09:00 (UTC+1)
• Overall Estimated downtime: 30 Minutes

If you have any questions, please contact us via the VIOOH Client Support Portal.

Incident Summary
VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application.  Media Owners could have experienced issues navigating and loading content onscreen.

VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour.  This was a very limited degradation of bid requests being issued for multiple Media Owners at this time.

This was not a full outage and VIOOH Operations continued to observe trading an auction wins throughout.

The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1.  A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future.

Thank you for your support, we apologise for the interruption caused today.

Incident Summary
VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen.

VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time.

This is not a full outage and VIOOH Operations continued to observe trading an auction wins throughout.

The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1.

VIOOH Operations are continuing to monitor the health and performance of trading and platform services.

Thank you for your support, we apologise for the interruption caused today.

Next Update
Monday 6th July 2026, 18:30 UTC+1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

VIOOH Trading Platform, auctions and trading is now also being impacted. We are observing a slow degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations is continuing to observe trading an auction wins.

The underlying trade data for wins is available for reporting, and there is no impact to VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams are on a bridge call at this time, troubleshooting the failure.

Activities are underway to restore normal service.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Monday 6th July 2026, 17:30 UTC +1

Incident Summary
VIOOH Operations is aware of an issue  impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time, and is being monitored closely.

Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams are on a bridge call at this time, troubleshooting the failure.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Monday 6th July 2026, 16:30 UTC +1

Incident Update
Impact start time: approx. 11:20 UTC+1
Impact end time: approx. 17:50 UTC+1

This was unfortunately a complex issue that we experienced today, and required a series of actions to restore full service.

We apologise for the interruption today, and we will continue to monitor the health of the application and connected services closely until tomorrow morning

Next Update
Thursday 2nd July 2026 10:00 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 18:30 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application.

This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 17:30 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application.

This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 17:00 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application.

This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 16:30 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application.

This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 16:00 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 15:30 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service.

There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc).

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application.

Thank you for your ongoing support, we apologise for the interruption.

Next Update
Wednesday 1st July 2026 15:00 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service. We apologise for the interruption.

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure.

We are now completing a series of actions that should restore normal service.

Next Update
Wednesday 1st July 2026 14:30 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service. We apologise for the interruption.

Incident Update
Technical teams remain on a bridge call at this time, troubleshooting the failure and attempting to restore normal service.

Next Update
Wednesday 1st July 2026 14:00 UTC +1

Incident Summary
VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen.

This is being investigated as a priority to restore normal service. We apologise for the interruption.

Next Update
Wednesday 1st July 2026 13:00 UTC +1