What's changing?

VIOOH will be conducting a change activity for the VIOOH Trading Manager application - Insight reporting, within the Non-Production and Production environments.

How does this affect me?

During this change activity, there could be a service interruption to the loading of reports and new data being presented to the VIOOH Trading Manager application - Insight Report (Deal Health).

In addition, reporting widgets shown within the Deal Management section may be unavailable or show static data results throughout this period.
There will be no further impact on the VIOOH Trading Manager application, and no impact on any platform trading services.

When is it happening and how long is it expected to last?

This change activity is scheduled for Tuesday, 1st September 2026
Start Time: 07:00 AM UTC+1
End Time: 07:30 AM UTC+1
Overall downtime period: Up to ~30 minutes

If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing?

VIOOH will be conducting a change activity for the VIOOH Trading Manager application - Insight reporting, within the Non-Production and Production environments.

How does this affect me?

During this change activity, there could be a service interruption to the loading of reports and new data being presented to the VIOOH Trading Manager application - Insight Report (Deal Health).

In addition, reporting widgets shown within the Deal Management section may be unavailable or show static data results throughout this period.
There will be no further impact on the VIOOH Trading Manager application, and no impact on any platform trading services.

When is it happening and how long is it expected to last?

This change activity is scheduled for Tuesday, 25th August 2026
Start Time: 07:00 AM UTC+1
End Time: 07:30 AM UTC+1
Overall downtime period: Up to ~15 minutes

If you have any questions, please contact us via the VIOOH Client Support Portal.

The planned maintenance activity has been cancelled.

We will notify you once the activity is rescheduled.

If you have any questions, please contact us via  VIOOH Client Support Portal.

Incident Summary
VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard.

The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service.

There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity.

We apologise for any inconvenience caused.

Incident Summary
VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard.

The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible.

There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity.

We apologise for any inconvenience caused.

Next Update: Friday 21st August 04:40 UTC+1

Incident Summary
VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard.

The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service.

There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity.

We apologise for any inconvenience caused.

Incident Summary
VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard.

The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible.

There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity.

We apologise for any inconvenience caused.

Incident Update
VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time.

Next Update: Wednesday 19th August 08:00 UTC+1

Incident Summary
VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard.

The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible.

There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity.

We apologise for any inconvenience caused.

Incident Update
VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time.

Next Update: Wednesday 19th August 06:00 UTC+1

Incident Summary
VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard.

The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible.

There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity.

We apologise for any inconvenience caused.

Next Update: Wednesday 19th August 04:40 UTC+1